Carol Collins

Carol Collins has a background in diagnostic radiography, creative arts, and therapeutic horse riding and as an Occupational Therapist has worked in the field of neuro-rehabilitation since 1992. In 1997 Carol began operating as an independent Occupational Therapist and case manager specializing in acquired neurological disability and in 2004 became known as Northern Case Management Ltd. 

Carol is the Clinical Director of Northern Case Management Ltd (NCM), providing supervision and training for all NCM case managers and Occupational Therapists.  Carol also provides training for families, finance deputies and support workers and for BABICM.  The Company is registered with the Care Quality Commission. Carol is an Advanced Member of the British Association of Brain Injury Case Managers (BABICM). 

Carol was a member of the Professional Standards Group and played an active role in the compilation of the Competency framework and Standards for BABICM. In addition, Carol served as a Council member of BABICM from 2005 – 2010 and was also the Membership Secretary. Carol is now the current Chair person. Carol also contributes to Headway by serving on the committee of a local group and provides a number of therapeutic sessions each year for Headway members. Published in 2002,

Carol was co-author of the acquired brain injury chapter in ‘Occupational Therapy and Physical Dysfunction’ publication which is frequently used in the training of occupational therapists.

Carol has prepared occupational therapy and case management reports and Statements for use in the litigation process, attended meetings with Counsel and given evidence in Court on numerous occasions. Outside of work Carol enjoys her extended family life and horse riding.


Jackie Chappel, BSc OT

Jackie is an occupational therapist with over 14 years’ experience. Jackie has a wealth of experience of working with adults and children within a variety of different settings. Jackie has spent the majority of her OT career working with children and young adults with cerebral palsy and challenging behaviour.

Jackie has worked In case management since 2008, working with catastrophically injured adults and children. She has worked as a Care Quality Commission Registered Manager for case management direct employment services, ensuring that the injured persons using the service receive care of the highest standards.   

Jackie is currently the Manager of Clinical Services at Tania Brown Ltd and is responsible for the support, supervision and development of the highly skilled case management team. Jackie is passionate and driven to improve the quality of case management interventions to ensure that injured clients achieve the best possible outcomes. 


Rhiannon Stokes

Rhiannan combined her  entrepreneurial skills with my passion for case management and established “Stokes Case Management” in 2014.  She is the clinical director of the company but also hold a clinical caseload of clients with severe and complex disabilities (ABI and SCI).  She had the fortune of working with one of the UK’s leading case management providers for 5 years where she developed specialist skills and extensive experience within the profession.  She is  a qualified occupational therapist with 20 years experience within the health and social care sector (statutory, private and independent).  Rhiannan has  worked within the clinical field of orthopaedics, forensic mental health, learning disabilities, brain injuries and older adult.  Within the NH she worked to a management level and also established and developed new occupational therapy services.  Rhiannan focuses her clinical time on complex cases and re-ablement; supporting clients with brain injuries and spinal injuries to be independent within their own community.  Rhiannan continually develops her clinical skills and enjoys using and promoting “mindfulness” with her clients.  Rhiannan is an OT expert witness and accepts instructions from solicitors all over the UK and is experienced within the medico-legal sector.  Rhiannan is also a guest lecturer at Cardiff University and peak and conference and training event within the litigation arena around the UK.

Anna Watkiss

Anna Watkiss is a Chartered Psychologist, graduating with a BSc in Psychology in 1993. Anna has worked in neuropsychological rehabilitation since 1994 when she started work as an assistant psychologist working with clients with acquired brain injury. She worked with clients and their families in the community and also at an in-patient neuro-rehabilitation unit.

Anna has been a brain injury case manager since 1998. Anna works with clients with complex needs and has a particular interest in running community rehabilitation packages. Anna is National Clinical Co-ordinator for Tania Brown Ltd, providing supervision and development to case managers and is passionate about all case managers working from a client goal-directed perspective.

Anna was a core part of the working group leading the development of core competencies for BABICM produced in 2010 and part of the team who wrote the BABICM standards of professional practice.

Janine Heritage

Janine qualified as an Occupational Therapist in 1990 and has worked predominantly in the field of Brain Injury since that time.  She joined Head First Case Management Services in 1997 as a Brain Injury Case Manager. Over time her role developed to include to clinical supervision for all staff, developing training programmes for Case Managers, Support Workers and other professionals. She is now Clinical Manager for Head First.

Janine is interested in empowering clinicians, enabling and shaping best practice, ensuring people with brain injuries and their families receive the best possible service and outcomes.

Janine has been an active member of BABICM since 2011, initially on the Education subgroup, and since 2013 as part of the joint working group with CMSUK and VRA, developing a framework for case management practice standards, and working towards accrediting case management as a profession. Janine joined BABICM Council in 2017.


Call us on 0161 762 6440 Follow us on twitter @BABICMorg